GOOD Subscription Agency | Shopify Retention Services By Andriy Rudnyk

It Pays to Be GOOD

300% Increase in Cancel Save Rate

https://azunafresh.com

Shopify Plus + Recharge

Increased Azuna's Recharge subscription cancelation save rate from 7% to 26%+ by implementing a cancel flow personalized by customer's order number and product.

200% MRR Growth Increase in 90 Days

https://sea2table.com/

Shopify Plus + Awtomic

Subscription App Matchmaking, Recharge migrated to Awtomic App & build-a-box implementation.

48% LTV Increase

https://rizzihome.com

Shopify Plus + Awtomic

Bold Subscriptions migrated to Awtomic App & Retention 2.0 implementation.

25% Subscriber Conversion Increase

https://dwelldifferently.com/

Shopify Plus

Bold Subscriptions migration, membership CRO.

210% MRR Increase

https://fjordreview.com/

Shopify + Recharge

Subscription app matchmaking, digital subscription setup on Recharge, Retention 2.0 implementation..

47% Churn Reduction, 67% AOV Increase

https://magicdelivered.co/

Shopify

Monthly to quarterly fulfilment migration, Retention 2.0 Implementation, Membership program implementation.

Working With GSA

World-class subscription expertise, cancel anytime

$150M Subscription Playbook

We've managed over $150M in subscription revenue since 2020. We know the issues plaguing subscription brands, and we know how to fix them. We do it for our clients every single day.

Proven Designs & Templates

Quickly deploy best practices and design templates we've tested with over 50 brands.

Cancel Anytime

Proven strategy & implementation guidance without a need for a senior full-time subscription hire or contracts.

Optimizing All

GSA Services & Pricing

NEW: FOR SMALL TEAMS

Retention 1.0

$995

/mo

6mo: Guidance, Templates & DIY Examples. For subscription brands looking to DIY their subscription growth.

You Get

Subscription Growth + Retention 90min Audit

Monthly DIY Improvement Guides

Proven Design & Copy Templates

Tested with Over 50 Brands

6mo, Cancel Anytime

Book Intro Call

Retention 2.0

$8,995

/ Month

6mo: Hands-On Overhaul. For established subscription businesses looking for a hands-on-overhaul.

You Get

Fraction Team Leadership + Project Management

Phase 1: Audit + Roadmap

Phase 2: Hands-On Implementation

Slack, Bi-Weekly Meetings

World-Class Strategy & Design

6mo, Cancel Anytime

Book Intro Call

Retention 3.0

Limited Spots

Shift your entire organization to become Subscriber 1st - not just your Marketing department. A hands-on, culture-shifting program that transforms your entire organization into a Subscriber-First company.

You Get

Everything in Retention 2.0 plus:

Organizational KPI Restructure

On-site Subscriber-First Workshop

Org Process Redesign Sprint

Subscription Champion Implementation

Book Intro Call

Retention 2.0 Program

Subscriptions are your new top priority but you don't know where to start? Retention 2.0 is the overhaul you're looking for.

- Acquisition KPIs
- Retention KPIs
- Subscriber lifecycle audit
- Subscription App setup audit
- Email setup audit
- CS setup audit
- RMA setup audit
- Referral & Loyalty audit
- Top 20% LTV cohort created
- Subscriber survey sent
- Survey analyzed
- ISP conversion & retention triggers defined
- Review data mining

- Subscription App setup audit
- Email setup audit
- CS setup audit
- RMA setup audit
- Referral & Loyalty audit

- Subscription app migration if needed
- Dunning optimization
- Cancelation flow optimization
- Post-cancellation survey optimization
- Winback optimization
- Email/SMS onboarding flow setup & optimization (w. split tests)
- First Unboxing experience optimization
- On-site onboarding content optimization (subscriber training pages etc)
- Review collection improvements
- Gifting optimization
- Referral optimization
- Loyalty optimization
- Community optimization

- Product feedback collection
- Customer Support email & chat optimization
- FAQ/Knowledge base optimization
- Returns Management optimization
- Product feedback collection
- Customer Support email & chat optimization
- FAQ/Knowledge base optimization
- Returns Management optimization

See Our Retention 2.0 Flow

Why be GOOD?

BECAUSE IT PAYS OFF IN DOLLARS & KARMA.

Happy subscribers are hyper-profitable.

Every single month you are churning your most profitable customers, while you were looking for new ones. It costs 5x more to sell to a new customer than it does to an existing one.

Subscriber LTV & feedback are key to growth.

Subscribers not only spend 3-4X more than a one-time customer, but they are also 6-10X more profitable, which results in cashflow to drive even more subscriber acquisition.

Subscribers require a special relationship.

You can’t expect to install an app, and have a successful subscription program. You need a dedicated, good retention strategy.

There are no "hacks" in relationships.

Good subscription brands understand that a long term relationship with a subscriber is only possible with transparency, accommodating flexibility, and occasional pampering.